LightJar Support Portal

Welcome to the LightJar Support Center.  This page provides access to:
  • articles that explain how to use LightJar features
  • feedback and suggestions from LightJar subscribers
  • contact to our support team to report problems, ask questions, or open up a trouble ticket.
Thank you for subscribing to LightJar.

Knowledge Base

  1. A - How To Use Lightjar 

    1. Video Introduction to Using LightJar
    2. User's Guide for LightJar(pdf)
    3. How do I change my password?
    4. Create Secret Question and Answer
    5. What does Show All do?
  2. B - Known Bugs (working on them) 

    1. Recipients of Shared File(s) cannot download in FF and IE Browsers
    2. MP3 Files do not play in iPhone Safari browser
    3. Lag time in receiving files from other LightJar subscribers
    4. Long time before all thumbnail images appear in shared collections
    5. Cannot select a Collection if not on Page 1 of My Media
  3. Collections 

    1. How to Create a new Collection and add items to it.
    2. How can LightJar help me organize my Saved Media?
    3. How do I add files to a collection?
    4. How do I delete a Collection?
    5. How do I share a collection of media items?
  4. Downloading 

    1. How do I download a file?
    2. How do I download several files at once?
  5. Media Items 

    1. Why do some files have no preview picture?
    2. How do I delete a file?
    3. How do I delete several files at once?
    4. How to find a saved item
    5. How do I edit the name or description of a media item?
  6. Media Items that are Archived 

    1. When are my files archived?
    2. How can I tell if my files are archived?
    3. How long does it take to restore an archived file?
  7. Mobile Devices 

    1. How do I upload videos and photos to LightJar from my iPhone or iPad?
    2. How to Play LightJar videos on iPad and iPhone
    3. How can I upload multiple files at once from SmartPhones?
  8. Organization 

    1. Emailing Collections as holiday gifts
  9. Security 

    1. How secure is my information and content
  10. Sharing 

    1. How do I share a video or photo?
    2. What does the Share tab show?
    3. I shared a media item with someone, how do they look at it?
    4. I shared a collection with someone, how do they download the collection?
    5. How to save a shared item
  11. Smart HDTVs 

    1. Can I use my Smart HDTV to view my videos and photos stored in LightJar?
  12. Subscriber Requested Additions 

    1. Subscriber Suggestions in Development
    2. Completed & Active Features from Subscriber Suggestions
    3. Open Items
  13. Uploading 

    1. How do I upload files into LightJar?
  14. Z - How to Cancel My LightJar Subscription 

    1. How do I cancel my account?
    2. What happens to my content when I cancel my LightJar subscription?
    3. If LightJar goes out of business, what happens to my content?
  15. All articles 

    1. How do I download a file?
    2. How do I cancel my account?
    3. Why do some files have no preview picture?
    4. When are my files archived?
    5. How do I upload files into LightJar?
    62 articles 

Feedback and Knowledge Base